Project 01
Delivery app · Self-initiated redesign
Login-to-route is 2 steps instead of 4.
Newspaper drivers were losing time to an app that felt older than the vans. Suburb lists were buried, a compliance check gated every login, and proof-of-delivery photos were not clearly tied to the address they belonged to. On a run, that uncertainty is not a UX nit — it is a delayed street and a photo that might not stand up if a customer complains.
Drivers change how they navigate as a run gets familiar: map when the suburb is new, list when they already know the streets. The app had to support both without adding a mode to learn. Delivery happens from the driver's seat, so every extra tap is time the paper is still in the van.
I rebuilt the flow around the run, not the menu. The per-login compliance gate came out. Map and list sit together, with package counts and delivered status on every stop, so a photo is taken against the address it belongs to. Drivers who already know the area can stay in the list; drivers who don't can stay on the map.
Drivers who walked the prototype understood the flow from the first screen. In the prototype there is no compliance check to repeat before a run, and drivers can see yesterday's performance before they leave the depot. Login-to-route is 2 steps instead of 4.